All the works presented on this site are subject to author rights; copies without Cornelia Tersanszki’s permission are forbidden.
HOW TO ORDER Orders are made through the message box on site, or directly in the shopping card from my ONLINE STORE.
The payment can be done either by PayPal, or - preffered - by card.
Please read the Terms and Conditions and take into account that the prices do not include the shipping price, which, for countries outside Europe (UK included) can be significant.
Right after you successfully placed an order and payment is confirmed, I will send you an email confirmation. The painting are carefully packed to ensure the safety of the works. Shipping is done by courier, awb traceable. Durring the dispach process I will also send status updates for your order to the email address you registered with.
If you don't hear from us after placing an order, please check your SPAM/JUNK folder. If you haven't received any of our emails, please reach out to us at email@example.com to sort things out. * *The most frequent issue we experience are mis typed email addresses. So please double check your email address when filling in your order details.
NOTE: for prints you will address directly to pixels.com (link provided on my website).
SHIPPING / SHIPPING COSTS / SHIPPING TIME: We ship to Romania and most international destinations. For our customers in Romania the shipping costs is included into the painting displayed price. For EU and non EU* countries the shipping cost are calculated based on the courier fees and taxes. Anyhow, the shipping cost are transparent and the customer may choose the courier
We pack professionally and packing is always included into the painting displayed price. Shipping time: Romania: 3-5 business days International: 5-10 business days (depending on your location)
NOTE: Please note items shipped outside of EU may be subject to import duties, taxes and/or charges, which are not included in the total cost of your order. These fees are not covered or reimbursed by us. Any additional charges for customs clearance is the responsibility of the recipient. We recommend checking with your country’s customs office to determine if any additional fees apply. When customs clearance procedures are required, it can cause delays beyond the original delivery estimates.
RETURNS If for any reason you are not satisfied with your purchase, we are happy to offer a full refund on products within 14 days from receipt of the returned painting. Returned paintings must be packed properly in their original pack. If it has been more than 14 days since your received your order, unfortunately we cannot offer you a refund. If you receive a painting that is damaged please email us at firstname.lastname@example.org and we will discuss about return, possibly replacement after return, or refund.
NOTE: Please note that all shipping costs - initial, as well as return - will be the customer’s responsibility. You will need to prepare the delivery and schedule a collection with your local courier. Your return shipping fee is not refundable, unless we decide so, based on the information you provided as the reason for your return, which will be reviewed individually.
Orders outside of the EU may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned to us. Prints are not returnable.
Once the returned products reach us, we will process your refund within 14 days. All refunds will be applied to the original payment, if paid by card, or by bank transfer. If the order was paid with cash on delivery, you will have to send us your bank details so we can transfer you the owed amount. Please also read the chapter regarding the payment conditions. If you have not received a refund within 14 days, please let us know and/or contact your credit card company or bank, as it may take 5-10 business days before your refund is processed.
PAYMENTS We offer card payment / bank transfer and cash on delivery for orders shipped to Romania. For orders shipped outside Romania, card payment / bank transfer is available. Our base currencies are Romanian Leu (RON), for Romania, and EURO or US Dollars for the EU / non EU countries.
COMISSIONS If one of your favorite painting is not available, we can discuss commissions; anyhow each painting is unique and, even if a “copy” is commissioned, it will not be identical with the originally painted one.